Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Comment Request; Generic Clearance for NWS Customer Satisfaction and Feedback, 21901-21902 [2025-09200]

Agencies

• DEPARTMENT OF COMMERCE
• National Oceanic and Atmospheric Administration

[Federal Register Volume 90, Number 98 (Thursday, May 22, 2025)]
[Notices]
[Pages 21901-21902]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2025-09200]


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DEPARTMENT OF COMMERCE

National Oceanic and Atmospheric Administration


Agency Information Collection Activities; Submission to the 
Office of Management and Budget (OMB) for Review and Approval; Comment 
Request; Generic Clearance for NWS Customer Satisfaction and Feedback

    The Department of Commerce will submit the following information 
collection request to the Office of Management and Budget (OMB) for 
review and clearance in accordance with the Paperwork Reduction Act of 
1995, on or after the date of publication of this notice. We invite the 
general public and other Federal agencies to comment on proposed, and 
continuing information collections, which helps us assess the impact of 
our information collection requirements and minimize the public's 
reporting burden. Public

[[Page 21902]]

comments were previously requested via the Federal Register on February 
28, 2025 (90 FR 10888) during a 60-day comment period. This notice 
allows for an additional 30 days for public comments.
    Agency: National Oceanic & Atmospheric Administration (NOAA), 
Commerce.
    Title: NWS Customer Satisfaction and Feedback.
    OMB Control Number: 0648-0342.
    Form Number(s): None.
    Type of Request: Regular submission. Extension and revision of a 
current information collection.
    Number of Respondents: 30,000/10,000 annualized.
    Average Hours per Response: 7 minutes per response.
    Total Annual Burden Hours: 5,001 hours/1,667 hours annualized.
    Needs and Uses: This is an extension and revision of a current 
collection of information. This request is for a revision and extension 
of a currently approved generic information collection. The question 
bank has been revised to ensure compliance and alignment with current 
Administration priorities and Executive Orders.
    This collection follows the guidelines contained in the OMB 
Resource Manual for Customer Surveys. In accordance with Executive 
Order 12862, the National Performance Review, and good management 
practices, National Oceanic and Atmospheric Administration (NOAA) 
offices seek approval to continue to gather customer feedback on 
services and/or products which can be used in planning for service/
product modification and prioritization. Under this generic clearance, 
individual offices would use approved questionnaires and develop new 
questionnaires, as needed, by selecting subsets of the approved set of 
collection questions and tailoring those specific questions to be 
meaningful for their particular programs. These proposed questionnaires 
would then be submitted to OMB using a fast-track request for approval 
process, for which separate Federal Register notices are not required.
    This generic clearance will not be used to survey any bodies NOAA 
regulates unless precautions are taken to ensure that the respondents 
believe that they are not under any risk for not responding or for the 
contents of their responses, e.g., in no survey to such a population 
will the names and addresses of respondents be required.
    Two sets of survey questions are used for generation of program-
level questionnaires. Quantitative questions seek to obtain numerical 
ratings from respondents on their satisfaction with various aspects of 
the product or service they obtained--satisfaction with the quality of 
the product, the courtesy of the staff, the format of and documentation 
for data received, and similar standard types of questions. The offices 
using such questions are able to determine which aspects of their 
program need improvement or have improved. Qualitative questions are 
more focused on who is using the product and service, how it is being 
used, and the medium or format in which the respondent would like to 
see data provided.
    Affected Public: Individuals or households; Business or other for-
profit organizations; Not-for-profit institutions; State, Local, or 
Tribal government; Federal government.
    Frequency: 5-10 times a year.
    Respondent's Obligation: Voluntary.
    Legal Authority: Weather Research and Forecasting Innovation Act of 
2017.
    This information collection request may be viewed at 
www.reginfo.gov. Follow the instructions to view the Department of 
Commerce collections currently under review by OMB.
    Written comments and recommendations for the proposed information 
collection should be submitted within 30 days of the publication of 
this notice on the following website www.reginfo.gov/public/do/PRAMain. 
Find this particular information collection by selecting ``Currently 
under 30-day Review--Open for Public Comments'' or by using the search 
function and entering the title of the collection.

Sheleen Dumas,
Departmental PRA Compliance Officer, Office of the Under Secretary of 
Economic Affairs, Commerce Department.
[FR Doc. 2025-09200 Filed 5-21-25; 8:45 am]
BILLING CODE 3510-KE-P